I am picking up my unit this afternoon and would be interesting to see what the service agent says regarding the non-existent speaker that caused the damage. The whole system was bought as a package through Harvey Norman Liverpool. How unlucky am I that an unused channel damages the unit. He also used refurbished part to repair the unit and this was only revealed to me when I asked for the failed parts to be given to me. I told him I ran the unit as 5.1 so there was no surround back right speaker connected. He repaired it and said surround back right speaker needed to be tested as to why the unit failed. Took it to an agent and was told the surround back right channel power amp and voltage amp boards failed.

Called Amber Technologies Australia and got some service agents number. In the same year the 5 year warranty expired, the unit one day just switched off and went into protection mode. Ran the 5.1 setup even though the capability was 7.2.2. We had a baby in 2015 so the unit was infrequently used and also at low volumes. I wouldn't even give them one star for their appalling service, but TrustPilot forced me to.īought an Onkyo receiver tx-nr737 in 2015 paired with klipsch speakers. Great when it works, horrendous when it breaks. I'm forced to raise a case with Consumer Direct to enforce my rights to a refund for a faulty item. I've tried to escalate, but everyone points to 'waiting on Onkyo'. I tried contacting Onkyo: they have not replied to me either. I chase this with the service centre and am told 'we are still waiting for Onkyo to reply'. They reported this to Onkyo for authorisation of repair/replacement.Īnd Onkyo haven't replied. They collected the item free of charge, and tested it, and found a fault. They advised me to contact one of their 3 listed UK service centres, who I must say were excellent up front. They do not have a UK customer service centre, channelling everything through Germany. I contacted the point of purchase who said 'contact Onkyo'. It developed a fault 8 months after purchase. Fine until it breaks - then you'll never see it

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